Refund policy

Returns & Refunds Policy

At Sunday Arvo Co., we want you to love your order as much as we loved creating it! If something isn't quite right, we're here to help.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, your item must be:

Unworn, unused and in its original condition.
Returned with original tags and packaging, where applicable.
Accompanied by proof of purchase.

To request a return, please email sundayarvoco@gmail.com with your order number and reason for return.

Please do not send items back without contacting us first. If your return is approved, we'll provide instructions and the return shipping address.

Made-to-Order Items

Many of our hoodies, crewnecks and other apparel items are made especially for you once your order is placed.

Because these items are made to order, we cannot accept returns or exchanges for change of mind, incorrect sizing or colour selection.

Please check the product description, sizing guide and colour options carefully before placing your order.

If your item arrives damaged, defective or incorrect, please contact us so we can make it right.

Damaged or Incorrect Items

If your order arrives damaged, defective or isn't what you ordered, please contact us as soon as possible at sundayarvoco@gmail.com.

Include your order number, a description of the issue and clear photos where possible.

We'll review the issue and arrange an appropriate resolution, which may include a replacement, exchange or refund.

Non-Returnable Items

Unless required by applicable consumer protection laws, we cannot accept returns for:

Made-to-order or personalized products due to change of mind.
Items that have been worn, washed, used or damaged after delivery.
Final-sale items, where clearly identified at purchase.
Gift cards.

Return Shipping

For approved returns due to change of mind, customers are responsible for return shipping costs.

If we have made a mistake with your order, or your item arrives damaged or defective, we will cover reasonable return shipping costs where a return is required.

Please wait for return instructions before sending anything back.

Exchanges

We don't currently offer direct exchanges for change of mind or incorrect sizing.

For eligible ready-to-ship items, you can request a return and place a new order for the item you'd prefer.

Made-to-order items cannot be exchanged for sizing or colour preferences.

Refunds

Once your return has been received and inspected, we'll email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sundayarvoco@gmail.com.

International Orders

International customers may have additional cancellation or return rights under applicable local consumer protection laws.

For eligible orders shipped to the European Union, customers generally have a 14-day right of withdrawal, subject to applicable legal exceptions. Standard, non-personalized made-to-order items are not automatically exempt from these rights.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.